[Fixed] Why is LycaMobile Incoming Call not Working

By Naima Zubair

Lyca Mobile is the world’s largest international mobile network with over 16 million active customers worldwide. However, the Lyca Mobile service is lagging lately and users are unable to make and receive calls.

Let’s find out why this is happening and how to fix it. 

Why is Lyca Mobile not receiving calls

Lycamobile logo
Image credits: Lyca Mobile website

The Lyca Mobile may not be receiving calls due to service disruptions, poor network reception, or improper placement of a SIM card. 

Unfortunately, Lyca Mobile service has fallen victim to a cyber attack. As a result, Lyca Mobile customers are unable to make and receive calls.

As the cyber attack pushed the network offline, millions of Lyca Mobile users are experiencing service issues. 

A user on X/Twitter called this debacle a “Nightmare”. He voiced his concern by saying that he was unable to make any calls even after paying the amount for the monthly plan. He further added that he always needs his phone for health reasons and not being able to use the Lyca Mobile service is the worst nightmare possible. 

Tweet From Lyca Mobile Customer

The good news is that Lyca Mobile has officially released a Statement in which they said that they are urgently investigating the matter. 

Lyca Mobile Official Statement

In the official statement, they have assured the customers that they are investigating the situation and will restore the functionality of the service as soon as possible. 

Fix: LycaMobile incoming calls not working

While the service disruption continues, you can try the following workarounds to get around the “Lyca Mobile incoming calls not working” problem:

Fix#1: Check Server Status

As stated earlier, the reason why you are unable to make and receive calls on Lyca Mobile is because the service is offline. Unfortunately, there’s not much you can do about it except wait until the technical team fixes the issue. While the Lyca Mobile team is working to resolve the issue, you can check the server status on Downdetector.com

Fix#2: Remove the SIM Card

If the problem persists, try removing your Lyca Mobile SIM card and then reseating it to resolve the issue. Sometimes, service issues arise when the SIM card is not placed properly.

To properly place the Lyca Mobile SIM card, do the following:

  • Step 1: Power Off your device
  • Step 2: Grab a Paperclip or a SIM Ejecting Tool
  • Step 3: Insert the tool into the small hole located next to the SIM Slot
  • Step 4: Apply pressure until the SIM Tray pops out
  • Step 5: Remove the SIM Card from the tray
  • Step 6: Now, Reseat the SIM card properly into the tray
Lyca Mobile SIM Card
Image Credits: Silvie Lindemann

Fix#3: Do the Airplane Mode Trick

Another way to solve the “Lyca Mobile incoming calls not working” problem is to perform an Airplane Mode trick. To perform this trick, you don’t have to be a magician. All you have to do is turn on and then off the Airplane Mode on your mobile. This helps refresh the service and resolve connectivity issues. 

Fix#4: Perform a Soft Reset

Simply performing a quick restart on your device may solve the “Lyca Mobile incoming calls not working” problem. Here’s how:

  • Step 1: Press and hold the Power button
  • Step 2: Select Restart from the Power Options menu

Fix#5: Lodge a Formal Complaint

If the service disruption does not seem to be resolved, you can shoot an email to cs@lycamobile.us and ask for further assistance. 

Wrapping Up:

In this article, we have shared the reason for being unable to make and receive calls on your Lyca Mobile. We have also shared a few workarounds to help you tackle the situation. Hope it helped!

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