Fix: Why is Boost Mobile Swap Phone not Working

By Naima Zubair

If you are struggling with the Boost Mobile swap phone not working issue then you have come to the right corner of the internet.

The Boost Mobile is a popular network operator that enables its customers to use their Boost Mobile SIM card on any mobile device. You can swap your Boost Mobile SIM card to any mobile device with ease.

However, many Boost Mobile customers are complaining on digital forums that the Boost Mobile swap phone is not working. 

In this article, we will discuss why the Boost Mobile swap phone is not working and how to fix this issue. 

Let’s begin. 

Fix: Why is Boost Mobile swap phone not working

The Boost Mobile swap phone may not be working due to an incompatible phone or the phone being locked to another network.

Boost Mobile


There could be many reasons why you’re unable to swap your Boost Mobile SIM card, the most common ones are listed below.

#1: Compatibility Issues

The most common reason why Boost Mobile swap phone is not working is because your new mobile device is incompatible with Boost Mobile. To be compatible with the Boost Mobile network, a phone must have certain features. If your phone doesn’t have these features, you won’t be able to swap your Boost Mobile SIM on the phone.

#2: The Phone is Locked

If your phone is locked to another network operator, you won’t be able to swap your Boost Mobile SIM card on that phone. You will need to unlock your phone first. For that, get in touch with the network carrier and ask them to unlock the phone. Once you have unlocked your phone, your swap issue will be resolved.

#3: Incorrect Network Settings

If you are unable to swap your Boost Mobile SIM card on another mobile, misconfigured network settings could be at play. Most of the time, phones automatically set up network settings. But, if your phone doesn’t configure settings automatically, you’ll have to do it manually. 

#4: Inactivated SIM Card

If you are trying to swap your Boost Mobile SIM card without activating it, then you are most likely to be met with the Boost Mobile swap phone not working issue. Therefore, make sure to complete the activation process before swap. Fortunately, the activation process is dead simple. All you have to do is follow the on-screen prompts to complete the activation process. 

Now that we have pinpointed all the common reasons why the Boost Mobile swap phone may not be working, let’s proceed to discuss the possible workarounds to solve the issue.

Fix: Boost Mobile swap phone not working

Below,  we have listed several effective workarounds to rectify the Boost Mobile swap phone not working problem:

Fix#1: Check for Compatibility Issues

First things first, you need to check if your new phone is compatible with the Boost Mobile network. 

Here’s how you do it:

  • Step 1: Head to Boost Mobile Site
  • Step 2: Select details like Brand, Model, and Device
  • Step 3: If your device is compatible, you’ll see a “Yeah! Your device is compatible” message.

Compatibility Test for Boost Mobile

Fix#2: Activate your Boost Mobile SIM

Once you have checked your device’s compatibility, the next thing you want to do is complete the activation process. 

To complete the Boost Mobile SIM swap activation process, do the following:

  • Step 1: Turn Off your phone
  • Step 2: Take out the SIM Tray and place your Boost Mobile SIM Card properly
  • Step 3: Put the SIM tray back and Restart your device
  • Step 4: Once your phone restarts, you’ll get Activation Options on the screen
  • Step 5: Hit OK and wait for the activation process to finish

Once the activation process is complete, your phone will restart automatically. After that, check if the Boost Mobile swap phone not working issue has been resolved. If not, move on to the next fix.

Fix#3: Check Activation Status

Once you’ve finished activating your phone, keep an eye on it for the activation progress. Watch out for messages confirming that the activation was successful. If the Boost Mobile service is not working, you will have a hard time activating your phone. Therefore, look for network signal symbols like LTE, 4G LTE, or 5G to make sure everything is working smoothly.

Fix#4: Reinsert SIM Card

If Boost Mobile activation fails or if you encounter error messages, remove the SIM card while the phone is on, then reinsert it. If the issue persists, power down the phone, wait five seconds, reinsert the SIM card, and restart the phone.

Fix#5: Reset Network Settings

If the Mobile Boost swap phone still isn’t working, try resetting the network settings on your device to resolve the issue. Here’s how:

  • Step 1: Open Dial Pad
  • Step 2: Enter ##72786#
  • Step 3: A warning will pop up on the screen, tap on the Yes option
  • Step 4: Let your device Reboot

NOTE: Performing a network reset won’t erase any of your data from your phone. 

Fix#6: Update PRL Settings

The PRL short for Preferred Roaming List is a file responsible for network preference in your phone. If the PRL file is outdated, you’re likely to face network connectivity issues. 

To update the PRL settings on your mobile device, follow the steps mentioned below:

  • Step 1: Open Settings on your phone
  • Step 2: Go to System Update
  • Step 3: Tap on Update PRL and let the PRL setting update
  • Step 4: Now, do the same for the Update Profile
  • Step 5: Tap on OK to confirm

Fix#7: Test the Boost Mobile SIM card

Sometimes, the problem lies on your phone’s end rather than the SIM card. To check if your phone is the culprit, try swapping the SIM on another phone. If the SIM swap works fine on another phone, it means that your phone is problematic. However, if the SIM swap doesn’t work on another phone either, it means the SIM card is faulty. For the latter case, try the last resort suggested below. 

Fix#8: Contact Boost Mobile Support

If the fixes we mentioned above didn’t help you solve the “Boost Mobile Swap Phone Not Working” problem, your last resort is getting in touch with the Boost Mobile support team. Ring a bell at 1-833-502-6678 and talk to the Boost Mobile representative. They are well-versed in the field and will provide advanced troubleshooting steps to help you solve the issue.

Wrapping Up:

This article explains why Boots Mobile swap phone may not be working and the troubleshooting steps you can try to solve the issue. In conclusion, if you are facing an issue with the Boost Mobile swap phone not working, your new phone might not be compatible with the Boost Mobile network, or the phone may be locked to another network. By following the steps we mentioned above, you will be able to solve the swap issue in no time.

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